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Terms 
and 
Conditions

Effective Date: 7 August 2025
Company Name: Kairova AI Ltd
Company Number: 857760
Website: www.kairova.co.uk

These Terms and Conditions ("Terms") govern your use of our website and the services offered by Kairova AI Ltd ("we", "our", "us"). By accessing or using our website or engaging our services, you agree to be bound by these Terms.

1. Services

Kairova provides AI and automation consultancy services, including but not limited to:

  • Designing and implementing automation workflows

  • Connecting third-party tools and platforms

  • Providing ongoing support and maintenance 

All services are subject to availability and will be outlined in a written agreement or proposal before work commences.

2. Pricing and Payment

a) Setup Fee

  • A one-time setup fee is charged for the design and deployment of custom automations. This is payable upfront unless otherwise agreed in writing.

b) Monthly Retainer

  • A recurring monthly fee is charged for ongoing maintenance, monitoring, and support of the automation solutions. This includes fixing issues, making agreed updates, and ensuring workflow continuity.

c) Invoicing

  • All prices are in GBP (£) and exclude VAT unless stated.

  • Invoices are due within 14 days of issue unless otherwise agreed.

  • Late payments may incur interest under the Late Payment of Commercial Debts (Interest) Act 1998.

3. Automation Hosting and Access

a) Default Hosting by Kairova

  • Unless otherwise agreed, all automation workflows are developed and hosted in Kairova’s own Make.com environment. Clients do not receive direct access to this environment but are granted the right to use the automations during the period of engagement.

b) Optional Client-Hosted Account

  • Clients may request that automations be built within their own Make.com account. In such cases:

  • The client is responsible for subscription, account management, and access control.

  • Kairova cannot be held liable for errors caused by client-side changes.

  • Support services may be limited unless specified in the retainer agreement.

c) Workflow Ownership

  • Kairova retains ownership of all automation logic, workflows, scripts, and connectors developed unless explicitly transferred in writing. Upon full payment, the client is granted a non-exclusive, non-transferable license to use the workflows as delivered.

4. Support and Service Levels

  • Kairova will make reasonable efforts to respond to support requests within 2 working days. The monthly retainer includes up to 1 hour of support or changes per month. Additional support or development work may be billed at our standard hourly rate of £100/hour.

5. Termination and Transfer

  • Either party may terminate the agreement with 30 days' written notice.

  • If a monthly retainer is cancelled, access to Kairova-hosted automations will be revoked unless a buyout or transfer fee is agreed.

  • Migration of workflows to a client-owned Make.com account may incur a one-time transfer and setup fee.

6. Intellectual Property

  • All materials, designs, templates, and automation frameworks created by Kairova remain our intellectual property unless transferred under a separate license or buyout agreement.

  • Clients are prohibited from replicating, sublicensing, or modifying these assets outside the scope of agreed use.

7. Confidentiality

  • Both parties agree to treat all non-public information exchanged during the engagement as confidential and not to disclose it to any third party without written consent, unless required by law.

8. Third-Party Tools

Our services may involve connecting or integrating with third-party platforms (e.g. Make.com, Google, WhatsApp, Twilio). Kairova is not responsible for:

  • The functionality or downtime of third-party platforms

  • Changes to third-party pricing or policies

  • Security incidents or breaches that originate from third-party tools

Clients are responsible for any third-party accounts they control.

9. Limitation of Liability

To the fullest extent permitted by law, Kairova shall not be liable for:

  • Loss of profits, data, or revenue

  • Business interruption or reputational damage

  • Indirect or consequential losses

Our total liability for any claim will not exceed the total fees paid for the specific services rendered in the 3 months preceding the incident.

10. Force Majeure

  • We are not liable for failure to perform due to events beyond our control, including but not limited to: natural disasters, strikes, power outages, internet failures, or third-party service disruptions.

11. Governing Law

These Terms are governed by the laws of Scotland. Any disputes will be resolved under the exclusive jurisdiction of the Scottish courts.

12. Changes to These Terms

We reserve the right to update these Terms from time to time. Continued use of our services or website after changes are published will constitute your acceptance of the revised Terms.

13. Contact Us

For questions about these Terms or any other aspect of our service, please contact:​

​

Kairova AI Ltd
Email: info@kairova.co.uk

Website: www.kairova.co.uk

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